Providing a community engagement software solution that enhances public participation, communication, and collaboration between the city and community members. The selected firm will provide a user-friendly, scalable, and secure platform that enables inclusive and transparent engagement. T.1 Cloud-hosted SaaS model Critical T.2 WCAG 2.1 / ADA compliance certification Critical T.3 ISO 27001, SOC 2 or equivalent certifications Critical T.4 Regional data residency options Critical S.1 End-to-end encryption (SSL/TLS) Critical S.2 GDPR/CCPA compliance Priority S.3 Data anonymization features Priority S.4 Activity logs and audit trails Critical S.5 Multi-factor authentication (MFA) Priority I.1 Open RESTful API Priority I.2 GIS/ArcGIS integration Critical I.3 CRM/ERP integration (e.g., Salesforce) Priority I.4 Webhooks for third-party sync Priority I.5 Single Sign-On (SSO) Integrations Priority SU.1 SLA with uptime guarantee Critical SU.2 Regular software updates and patching Priority SU.3 Support ticketing system Critical SU.4 Knowledge base and documentation Critical SU.5 Onboarding and training support Critical
