2-days per week engagement for one year (12 months) Leading the design, rollout, and governance of the CMDB program. Assist and participate in the alignment of TSS Asset Management process across multiple teams Developing and implementing the CMDB strategy, governance framework, and data quality standards. Designing and configuring CI classes, relationships, and dependencies to support accurate service mapping. Overseeing discovery, integrations, and reconciliation with key systems (ServiceNow, ServiceDesk, Armis, HP Workforce Experience, Monitoring, Network/Security, Backup, DR and other systems/teams). Ensuring alignment with ITIL processes (Incident, Problem, Change, Asset Management and Observability & Event Management). Creating dashboards, reports, and executive-level views for infrastructure health and service dependencies. Facilitating knowledge transfer and training to agency staff. Provide direction and rollout assistance to support onboarding of teams to ensure success of CMDB process Provide upfront strategic project plan including phased rollout and adoption milestones Under the resultant contract, the Successful Bidder shall provide the following services: CMDB Implementation Roadmap & Governance Framework Strategic project plan with phased rollout and adoption milestones. Defined governance roles, responsibilities, and processes. Design & Configuration of CMDB CI class structure and relationship mapping. Integration design for monitoring, security, operating systems (OS) backup, DR, and network platforms. Discovery & Integration Strategy Tool integrations (e.g., OpsRamp, Armis, HP Workforce Experience,, SolarWinds, Splunk ITSI, ServiceNow, backup/DR platforms). Automated data collection and reconciliation processes. Dashboards & Reporting CI ownership dashboards. Service health and executive-level reporting dashboards. Documentation & Knowledge Transfer End-user training and knowledge transfer sessions.
