Requirements: Service must be a fully-hosted application service provider infrastructure. All online, mobile, IVR, eBilling, payment processing, and notification system service components must be housed off-site and not under the care or control of COV. System must support real-time data exchange between the CIS database and the proposer's hosted service. Customers must be able to access real-time balance and payment information by mobile, IVR, and web. Payments taken must post back into the CIS database in real-time. (COV is responsible for acquiring the necessary Application Programming Interface (API) from CIS.) The Service must provide hosted interfaces that support the following credit card and eCheck payment processing functions: authorizations, charges, settlement, credits, refunds and voids, scheduled payments, credit card chargeback and ACH reject notifications. Staff must be able to use a single web interface to search, view and report on all payment activity by payment type (e.g., card type, debit, eCheck) and payment method (e.g., IVR, mobile, POS, on-line)...
