The State of Hawaii Public Utilities Commission is requesting proposals for a qualified Contractor to redesign and provide multimedia assets and implementation instructions to enhance the PUC website to deliver information in an intuitive, searchable, accessible, and visually engaging manner, while ensuring ease of content management, maintenance and operations by PUC Communications and IT staff. The design will be deployed to the PUC’s WordPress website hosted by ETS and use the State’s Block Theme Template. The PUC’s website serves as an essential public resource for residents, businesses and other stakeholders. As expectations for digital access and usability continue to evolve, the PUC recognizes that its current website no longer fully meets the needs of its diverse users. An improved website is necessary to: Enhance access to important information for stakeholders, which includes businesses we regulate, customers of regulated utilities and the public. Encourage public engagement by providing clearer, more accessible information about how to submit comments, participate in hearings, and Commission decisions and policies. Ensure equity in access by adhering to the Hawaii Electronic Information Technology Disability Access Standards and mobile-responsive design, so that all users — regardless of ability, device, or digital literacy — can successfully obtain information and interact with the PUC via the website. Support businesses and regulated entities by making it easier to find information about the application process, compliance requirements, etc. Improve operational efficiency by reducing the need for staff to handle routine inquiries that could be addressed through a more intuitive site layout, improved search, and/or utilization of AI features, such as a chatbot.
