Provide software and hardware support including: - Priority level telephone support, with maximum 4-hour response time during business hours - Software updates & upgrades included. - Factory-trained service technicians - Contract support hours to include customized training and troubleshooting including remote system diagnostic inspection, system configuration modifications, general system management, identifying and defining any system problems and providing solutions. - 2 on-site system visits including all travel costs. Visits include testing, adjustments, repairs, training, system optimization and troubleshooting, as requested. Visits to be scheduled within 14 days of request. - On-site support technicians to system components which are accessible such as; boards, switches, and other low voltage components that make up the Encelium Lighting Control System. - The agreement will cover 12 months.
