The successful Offeror will perform its collection activities as follows: A. Offeror shall provide a separate telephone number to be used exclusively for this project. Offeror shall receive and handle all telephone inquiries and complaints generated by its debt recovery efforts. Offeror shall provide written notice to all debtors upon referral of an account, containing Offeror’s address, telephone number and hours of operation, and instructing that all inquiries should thereafter to be directed to Offeror. C. Offeror shall designate the staff member or members whose Offeror warrants will be available during the course of business hours to immediately accept and respond to calls from City officials. D. Offeror shall make bilingual staff members available as needed E. Offeror’s office hours, during which activity on City accounts will be conducted, shall not be less than: i. MONDAY THRU FRIDAY 8:00 AM - 9:00 PM ii. SATURDAY 8:00 AM - 5:00 PM
