The proposed system must include or exceed the following capabilities: Core Platform • Unified database for citations, appeals, permits, vehicles, and users. • Customizable dashboards and role-based permissions. • Secure cloud-hosted environment (AWS or equivalent, U.S.-based). • Full data export/import capability (CSV, XLSX, PDF). • Real-time updates between all system components. • Open API model for future integrations. Customer Portal • Responsive, mobile-friendly self-service web portal. • Online ticket payment, permit application, renewal, and appeal. • Upload of documents/photos for appeals or permit validation. • Support for visitor permits, temporary permits, and e-permits. • PCI Level 1-compliant payment processing via existing City gateways. • PII compliance required Permit Management • Unlimited permit types, customizable rates, durations, and renewal options. • Ability to manage both physical and virtual (license plate-based) permits.
