1. Survey Design & Development o Develop survey questions aligned with the City’s areas of focus: ▪ Employee Morale & Engagement ▪ Communication & Transparency (Do employees feel informed and included?) ▪ Professional Development & Growth Opportunities ▪ Compensation & Benefit Satisfaction ▪ Interdepartmental Collaboration (How can departments better work together to serve citizens?) ▪ Departmental & Leadership Effectiveness (Employee perspectives on strengths and weaknesses of their department and leadership) o Include a mix of quantitative (rating scales, multiple-choice) and qualitative (openended) questions. o Provide a draft survey to the City for review prior to distribution. 2. Survey Administration o Establish a project timeline and communication plan in coordination with the City’s Human Resources Department. o Administer the survey in a manner that ensures anonymity, confidentiality, and broad employee participation. o Provide multiple methods of access (e.g., online and paper-based) to maximize participation. o Ensure technical support is available to employees, if needed. 3. Data Collection & Analysis o Securely collect and compile responses, ensuring no identifying employee information is disclosed. o Analyze data by department, tenure, job classification, and other relevant groupings, while protecting confidentiality. o Identify organizational strengths, challenges, and opportunities for improvement. o Compare results to industry benchmarks, where applicable. 4. Reporting & Recommendations o Prepare a comprehensive written report summarizing the survey findings. o Provide department-level reports where participation levels permit confidentiality. o Offer actionable recommendations to improve engagement, leadership effectiveness, communication, and workplace culture. o Deliver a formal presentation of findings to the Mayor and City Council, with additional presentations to City leadership staff as requested.
