A. Aircraft Maintenance and Repair Services: 1. Provide routine and emergency maintenance as per FAA regulations, including inspections, repairs, and modifications. 2. Maintain repair logs and provide documentation as required for compliance with 14 CFR Part 43. 3. Employ qualified maintenance staff that holds current A&P licenses. B. Customer Support Services: 1. Provide 24/7 customer service to meet the needs of all airport users. 2. Offer flight planning services, including weather information and routing assistance. 3. Implement a feedback mechanism to improve services based on user input. C. Hangar and Tie-Down Rentals: 1. Provide tie-down services for transient aircraft on the airport ramp. 2. Establish clear rental agreements, pricing structures, and availability schedules. . Service Requirements The successful FBO shall adhere to the following service requirements: A. Maintain a responsive and professional atmosphere for all airport users and stakeholders. B. Ensure that personnel are appropriately trained and regularly certified in their respective fields of operation. C. Implement and maintain safety programs that meet or exceed OSHA regulations and FAA safety guidelines. D. Regularly review and update operational procedures to ensure compliance with changing regulations and standards. E. Provide annual reports to the Town of Hammonton regarding operational performance, aircraft identification numbers, safety metrics, and customer satisfaction. F. Engage in ongoing marketing efforts to promote the services of Hammonton Municipal Airport and attract additional traffic.
