• Vendor must be located within a one-hour service radius to ensure expeditious resolutions to service calls. • Rowan County utilizes a variety of AV technologies, with a preference for Extron equipment for new installations and upgrades. However, some legacy systems across approximately 30 County sites still include Crestron hardware. Vendor must be able to provide materials, labor, equipment, and supervision to service both Extron and Crestron Electronics, including troubleshooting, maintenance, and upgrades. Vendor must demonstrate experience with Extron systems and be capable of supporting legacy Crestron infrastructure during the transition to standardized Extron platforms. • Vendor must be able to provide materials, labor, equipment, and supervision to service Crestron Electronics. • Vendor must be able to troubleshoot and resolve AV malfunctions for all Rowan County Buildings. • Vendor must adhere to all permitting requirements. • Vendor must be able to manage software updates and upgrades to AV Systems including troubleshooting. • Preference to have after hours assistance. (On-call agent outside of standard business hours to be covered with service agreement. Standard business hours for Rowan County Buildings are Monday-Friday, 8:00am-5:00pm.) • Vendor must provide written, numbered quote for review prior to completing any work. • Vendor must reference quote number and contract number on all invoices.
