1. Relationship Management and Support a. Regular Relationship Reviews The Contractor will make key personnel available to meet with the Investing Agency on at least a quarterly basis. Should the Investing Agency experience any problems with the services provided, the Contractor must be willing to meet more frequently upon request. b. Monitoring of Outstanding Issues The Contractor must maintain a log of outstanding issues raised by the Investing Agency, including the date the issue was presented to the contractor, the current status of the issue, and date resolved. c. Notice of Trade Failures and Other Settlement Issues The Contractor must make reasonable efforts to review all pending trades in advance of settlement and notify the Investing Agency of potential trade settlement problems as early in the Business Day as possible, but no later than 10:30am Mountain Time. d. Support Hours Contractor will provide customer support to the Investing Agency until at least 5:00pm Mountain Time on each Business Day. 2. Safekeeping Services a. General The Contractor must provide safekeeping services and servicing for securities and other instruments belonging to or pledged as security to the State and delivered to the Contractor by or at the direction of the State. The Contractor must provide automated holding and control of all eligible securities throughout the safekeeping and settlement process. The Contractor must monitor maturities, call dates, and other corporate actions for securities. The Contractor shall file class action claims for the Investing Agency if eligible to participate in class action litigation. The Contractor shall provide statements of the State's holdings reconciled by internal personnel acting in accordance with the Contractor’s reconciliation policies and procedures as of the end of the preceding month as soon as possible, but no later than the fifth (5th) business day of each month. b. Separate Identification The Contractor must keep all certificated securities deposited for safekeeping physically segregated from securities belonging to the Contractor and clearly identified on the records of the Contractor as belonging to the State. Uncertificated securities must be kept on the books of depositories, segregated on the books of Contractor, and clearly identified as belonging to the State. c. Securities Lending Support Services Upon prior written appointment by the Treasurer, which authorizes individual employees or Agents of the Investing Agency to instruct the Contractor concerning securities lending, the Contractor shall act as the third-party safekeeping financial institution with respect to any collateral received by the Contractor for the State in any existing or future securities-lending programs established by the Investing Agency. Except as expressly authorized pursuant to Section IV.A.11 herein, the Contractor shall not take part in any securities-lending transactions or program with any Investing Agency in any capacity other than as custodian of collateral.
