The Department seeks to implement a mobile constituent services application that: • Provides citizens with a modern, intuitive, and secure digital platform that simplifies access to government services. The application will deliver a customizable user experience, allowing individuals to tailor the interface to highlight the services most relevant to their needs. By consolidating multiple constituent services into a single mobile platform, the solution will enhance convenience, improve transparency, and increase engagement. Security and ease of use will be central design principles, ensuring that sensitive information is protected while offering constituents a reliable and user-friendly way to interact with State services anytime, anywhere (see RFP Section 2.4). • Aligns with the State’s Identity Access Management (IAM) strategy (refer to Attachment A); for information regarding the current State IAM and Master Data Management (MDM) services, refer to Attachment: B. It is a strong preference of the Department to leverage existing capabilities where possible, but if the Contractor determines that additional IAM or MDM capabilities are necessary to support the Solution and achieve timeline goals, the Department will consider the Contractor recommended IAM or MDM technologies for approval in the Solution architecture design (see RFP Section 2.5).
