Aberdeen Ride Line Inc. (ARL) are seeking proposals from qualified and responsible firms to provide a fully functional, scalable, and future-ready dispatch software solution to support and enhance their demand-response transit operations. The primary purpose of this Request for Proposals (RFP) is to procure software that will: Improve operational efficiency through advanced scheduling tools, automated trip assignments, and dynamic route optimization. Enhance service quality by enabling real-time vehicle tracking, accurate arrival predictions, and timely communication with passengers and drivers. Support compliance with all applicable Federal Transit Administration (FTA) requirements, including data security, privacy protection, accessibility under the Americans with Disabilities Act (ADA), and system interoperability with existing and future technologies. Enable data-driven decision-making by providing robust reporting, analytics, and integration with performance monitoring systems. Facilitate scalability to meet the agencies’ evolving service demands, operational areas, and potential regional coordination efforts. The selected solution will be expected to integrate seamlessly with ARL’s current operations while providing the flexibility to adapt to emerging technologies, regulatory changes, and future service delivery models.
