i. General a. Web or cloud-based b. Software solutions and third-party vendors meet security requirements for data encryption and encrypted connections for data transport? ii. Preferred Interface with Other Software a. Civic Plus – our website host b. Microsoft Office Products c. Tyler Technologies d. Team Sideline e. Adobe or Canva f. Social Media iii. Customer Service a. Days and hours when customer service is available. b. Self-help is available, for example, online instructions? c. Hardware and software requirements and specifications iv. Public Dashboard for self-serve and private dashboard for employees a. Customize users and access to software features b. Merge duplicate accounts c. Connect a dependent to two accounts v. Credit Card Processing a. Third Party Service Providers options b. Meets or exceeds encryption and protection standards to prevent breaches c. Email or text to pay options d. Multiple EMV options, mobile, wireless (many of our locations do not have WI-FI)
