The Contractor shall ensure that its programs, services, and systems, including but not limited to EAP, Work-Life, and Behavioral Health Services, the Contractor’s call center, the Contractor’s Landing Page, the Contractor’s website, and the Contractor’s claims management systems, are fully operational on or before the Go-Live Date. b. The Contractor shall implement the Information Systems and other processes required to perform all other services described herein. The Contractor shall work with the State to ensure the Contractor satisfies applicable requirements of this Contract, including requirements in the Plan Documents and all applicable state and federal law. c. The Contractor shall have a designated full-time implementation manager who is responsible for leading and coordinating all contract implementation activities as well as a designated implementation team. Unless otherwise directed by the State, the Contractor shall ensure that the implementation manager is designated full-time to this implementation project through sixty (60) days after the Go-Live Date. The Contractor shall ensure that all other implementation team members that the Contractor referenced in its proposal to the State are approved by the State and are available as needed during the implementation and are designated to this project at least two (2) months prior to GoLive and at least thirty (30) days after Go-Live. The Contractor shall ensure that its implementation team includes a full-time Designated Account Executive and a full-time Account Manager dedicated to this Contract, who will be the main contacts with the State for all the day-to-day matters relating to the implementation and ongoing operations of this Contract. The Contractor shall assign an Information Systems project coordinator to coordinate information technology activities among the Contractor and the State’s existing contractors and all internal and external participating and affected entities. The Contractor shall ensure that all the Contractor’s implementation team members have participated, as team members, in the implementation of claims administration services for at least one other large employer where that employer has greater than thirty thousand (30,000) lives covered with the Contractor for Behavioral Health Services.
