The Department seeks to provide Arkansas constituents (as both individuals and businesses) with a single, convenient digital doorway to access State department services on their mobile devices. The CSMA can improve customer service experience by bringing multiple government services into one secure and easy-to-use mobile platform. The Solution will consolidate access to multiple government services into a single, secure, and userfriendly platform, modeled after successful statewide solutions such as the MyTN Services Mobile Application (https://www.tn.gov/mytn/mytn-services.html). The goal is to improve service delivery, expand accessibility, reduce administrative burden, and increase citizen engagement with government programs. The Solution will be developed using a user-centered design process and will establish an architecture that includes: • The CSMA itself; • Existing State Systems of Record (SORs); and • A State-supported integration layer with master data management, Single Sign-On (SSO), and identity proofing capabilities (where applicable). The Solution will establish an architecture which allows for onboarding of future services in a manner which allows for a consistent look and feel, and overall improved customer experience, with the goal of establishing an architecture which enables the future incorporation of omnichannel support (i.e., web browser, interactive voice response/chat, short message service (SMS), kiosk support).
