The following questions are intended to gather information about your platform’s capabilities, experience, and support for public-sector clients. Please provide clear and concise responses to each question: 1. General Information a. Please describe your experience supporting public sector or government clients. b. Do you have an account manager assigned to large clients? c. Provide examples of similar implementations (preferably in state government or high-volume environments). 2. Functionality a. What tools or features does your platform provide to preview emails across different devices and operating systems (iOS, Android)? b. Which email clients (Gmail, Outlook, Yahoo Mail, Apple Mail, etc.) are supported for preview testing? c. Does your platform provide automatic previews of emails across multiple devices (desktop, tablet, mobile) and major email clients (Gmail, Outlook, Yahoo Mail, Apple Mail), or must these previews be generated manually by staff? d. Do you support SPF, DKIM, and DMARC to improve deliverability and prevent spoofing? e. Does your platform support A/B testing for emails (e.g., subject lines, content, layout) and provide reporting on which version performs better? 3. Analytics & Reporting a. What engagement metrics (e.g., opens, clicks, bounces, unsubscribes) does your system capture? b. Does the platform offer dashboards, data visualization, and export options (CSV, PDF, etc.)? c. What training and support do you provide for staff to maximize reporting functionality? 4. Data Retention & Archiving a. How does your platform store sent and draft emails, and how far back can they be accessed? b. What are your data retention policies, and what options are available for exporting archived emails at contract termination? c. How does your system support bulk management of images and assets (upload, organize, delete)? d. What is your process for data extraction and transition support at the end of a contract?
