The Contractor’s responsibilities shall include providing technical and business support to enhance and maintain the continuity of the current CHART systems in accordance with Maryland’s Systems Development Life Cycle (SDLC). 2.4.4.2 Responsibilities, as defined in a Work Order and/or Task Order, shall also include, but not be limited to, providing technical and business support to subject matter experts for both on-site Transportation Business Unit (TBU) business support (see section 2.4.5) and system development work (see Section 2.4.6). 2.4.4.3 Work Orders and/or Task Orders may be issued within the general scope of the CHART Program mission to include the development of new CHART-related systems to support business goals. Specific requirements will be documented via the Work Order process defined in (Section 2.4.7.2)
