Conduct annual CAHPS survey projects for South Dakota Medicaid and CHIP populations, using CMS-approved instruments for the Adult Medicaid, Child Medicaid, and CHIP populations. The Child surveys must include the Children with Chronic Conditions (CCC) supplemental item set. All survey activities must follow applicable CMS, AHRQ, and NCQA protocols and standards, including HIPAA compliance. Proposal should outline the following: • Methods for sampling including determining sample size, without oversampling, deduplication and address/phone verification. • Materials including survey instrument and mail materials (e.g., cover letter). • Protocol for conducting survey, completion criteria to align with NCQA criteria, respondent support. • Reporting and deliverables to include overview of each population with current year results delivered electronically. • Submission of results to the AHRQ CAHPS Database for the applicable year. • Records retention policies. Project management including: • A timeline with key milestones and deliverables (sampling, mailings, data collection, reporting). • Identification of project manager and key staff, with relevant qualifications. • A plan for regular communication with the state agency and progress monitoring. Data quality assurance procedures including: • Data validation methods. • Error checking protocols. • Handling of incomplete or invalid responses.
