The Vendor(s) shall provide a secure, automated client communication, documentation, and scheduling platform that incorporates a survey module and integrated virtual meeting functionality. The solution must align with the Delaware Division of Vocational Rehabilitation’s (DVR) operational requirements, compliance standards, and audit obligations, while integrating seamlessly with DVR’s existing workflows and case management system. The selected platform will enable DVR to streamline participant communication, documentation, and scheduling, while strengthening data integrity, program evaluation, and service delivery. Core features must include HIPAA-compliant data protections, secure hosting, survey tools for ongoing feedback, and integrated virtual meeting capabilities. The system must be configurable, scalable, and user-friendly to support staff adoption and evolving program needs. In addition to the technology platform, the Vendor(s) will be responsible for system implementation, configuration, training, technical support, and secure data hosting. Ongoing responsibilities will include maintenance, upgrades, and enhancements to ensure continued compliance with state and federal mandates, integration with DVR’s existing and future systems, and alignment with DVR’s mission of empowering individuals with disabilities to achieve employment and independence.
