A. Contractor shall provide for the collection of delinquent fees, cost recovery programs, unpaid fees and damages. Services shall be performed in accordance with the specifications contained herein. B. Contractor shall collect the delinquent fees, cost recovery programs, unpaid fees and damages in a timely manner, including filing legal actions when attachable assets have been identified as described herein. C. The service shall be performed at times and days, as identified by the Contractor (on a case by case basis for each delinquent debtor). D. E. F. Contractor shall promptly undertake, through proper and lawful means, the collection of every past due account referred by CHP without regard to the amount. Contractor shall provide collection services in accordance with the most recent federal and state laws and regulations pursuant to, but not limited to, the Fair Credit Billing Act and Federal Equal Credit Opportunity Act, and comply with all provisions of the Debt Collection Practices Act specified in the California Civil Code, Sections 1788-1788.33. Contractor shall not, under any circumstances, use threats, intimidation, harassment, or any unfair collection practices in the collection of accounts or violate any guidelines established by the federal, state, and local laws, regulations, and rules affecting the work and shall maintain all required protection for property, employees and public. Contractor shall provide full service collection, where the Contractor is not merely collecting through written correspondence. (Refer to item P.) Contractor shall not make any use whatsoever, except as provided in the contract, of any past due account without the written consent of the CHP. G. Contractor shall file legal action on accounts, not collectible through normal methods. (Refer to item S.) H. Contractor shall bear all costs for court and legal fees. I. Contractor shall not forward accounts to another collection agency for collection. J. Contractor shall utilize credit report agencies nationwide. K. Contractor shall conduct no settlement of any account without CHP's written authorization. L. Contractor agrees to suspend action either temporarily or permanently on any account referred for collection upon notification by CHP. M. Contractor agrees to return all uncollectible accounts to CHP after making collection attempt until the end of the Agreement term.
