The selected vendor shall provide professional, reliable, and responsive security services, while ensuring the safety and security of staff, clients, visitors, and property. The Sioux Falls One Stop facility is located at 1501 South Highline Avenue and encompasses approximately 284,124 square feet. For detailed information refer to Attachment B. Both the attachment and the site visit/building tour will assist with understanding of the requirements, size, and scope of work. To be considered for award, vendors must demonstrate their ability to fulfill the requirements and scope of work outlined in this RFP. 3.1 General Security Duties 3.1.1 Maintain an unarmed visible security presence during designated hours. 3.1.2 Monitor entrances, exits, common areas, and outside perimeter to deter unauthorized activity. 3.1.3 Conduct regular patrols of the interior and exterior premises. 3.1.4 Monitor cameras. 3.1.5 The State will identify an onsite coordinator who will be the primary contact for the security personnel. Contact information such as name, phone number, and email for the onsite coordinator will be provided along with information of other Agency contacts. 3.1.6 The State will provide a summary of services that are provided by each Agency within the building, and who the Agency contacts are. 3.1.7 The key points and patrol areas will be identified by the onsite coordinator and may be changed over time as necessary. Daily closing procedures for checking restrooms, lobbies, doors being locked, etc. will be developed to ensure the facility is secure at the end of business hours. 3.1.8 Respond promptly to incidents, disturbances, or emergencies. 3.1.9 Document and report all security-related incidents in a timely and accurate manner. 3.1.10 The State will provide keys/key fobs as necessary for access to the property, and space for equipment, personal items, and to perform administrative functions. 3.2 Access Control 3.2.1 Enforce access control procedures for staff, visitors, and vendors. 3.2.2 Verify identification and issue visitor badges as required. 3.2.3 Monitor and manage entry points to prevent unauthorized access. 3.3 Emergency Response 3.3.1 Act as the first responder to on-site emergencies, including medical, fire, or safety incidents. 3.3.2 Coordinate with local law enforcement, fire, and emergency medical services as needed. 3.3.3 Assist in evacuation procedures and emergency drills. 3.4 Customer Service 3.4.1 Provide courteous and professional assistance to clients and visitors. 3.4.2 Offer directions and general information about the facility when appropriate. 3.4.3 De-escalate conflicts using non-violent crisis intervention techniques. 3.4.4 State staff will be informed about non-routine problems and develop common standards for the appropriate atmosphere in the building. 3.5 Reporting and Documentation 3.5.1 Maintain detailed daily activity logs and incident reports. 3.5.1.1 Including but not limited to loss, theft or damage of State property and personnel, or customer related incidents. 3.5.2 Submit reports to designated personnel in accordance with reporting protocols. 3.5.2.1 Furnish a report to the State within two hours of incident unless otherwise notified during regular business hours. Documentation and reporting may be changed over time as necessary. 3.5.3 Will provide a tracking system for 3.5.1 and 3.5.2. 3.5.4 Report any broken or malfunctioning equipment and safety issues to the onsite coordinator and note them in the daily activity log. 3.5.5 Participate in periodic security reviews and audits as requested.
