1. The contractor shall provide furniture options and pricing based on the approved VA DBHDS Order Form— Region 2 NOVA (Appendix A), delivery, and set-up of household furniture. 2. Furniture may be purchased as a set of pre-determined items from a package at the package price or as individual items at pre-determined rates as indicated in Furniture Specifications (Appendix B). The furniture shall be designed to cover basic living needs as individuals lease their units and establish their households. 3. The Contractor must: a. Ensure that all products are cleaned, sanitized, disinfected, inspected, and protected. i. All furnishings are cleaned and sanitized with special attention given to high-touch points such as chairs, drawer handles, hard surfaces and lamp switches. ii. Upholstery thoroughly cleaned, disinfected and placed in new bags for transport. iii. Mattresses shall be sanitized, disinfected and placed in new bags for transport. b. Provide furniture inventory for purchase by CSB Permanent Supportive Housing (PSH) Expansion Teams. This furniture is designed to cover basic living needs as individuals lease their units and establish their households. c. Provide furniture inventory for purchase by CSB Permanent Supportive Housing (PSH) Expansion Teams. This furniture is designed to cover basic living needs as individuals lease their units and establish their households. d. Provide furniture that may be purchased in a package of pre-determined items or as individual items at pre-determined rates as indicated in Appendix B. a. No glass furniture, and preferably no metal furniture, except for bedframes, and provide bedbug resistant mattress. b. Provide a point of contact and procedure for purchases which will be made available to Permanent Supportive Housing (PSH) Expansion Teams and Critical Time Intervention (CTI) Teams. c. Provide delivery and installation/set up services for each purchase. If the type of furniture is unavailable, the contractor must communicate the unavailability of the furniture to the CTI/CSB staff person within three to five (3-5) business days from receipt of order. If approved by CTI/CSB staff, the Contractor may select the specific style of furniture based on what the CTI/CSB staff selects in the order form as indicated on Appendix A. d. Send the CTI/CSB staff person who placed the order a confirmation email with a receipt to sign once the order form is received. Once Contractor receives the signed receipt, the delivery will be scheduled within three to five (3-5) business days. e. Send a notification by email to the CTI/CSB staff the day before the scheduled delivery with a three (3) hour delivery window for delivery the following day. f. Call the CTI/CSB staff person 30-45 minutes prior to arrival to confirm CTI/CSB staff presence or presence of the individual residing at the delivery location. g. Make all reasonable attempts to accommodate elevator reservations noted on the order form and have staff available to assist with any order issues. h. Ensure that furniture delivery is accepted and correctly verified by CTI/CSB staff or the individual residing at the delivery location and will request a signature from the individual receiving the furniture order. A copy of the delivery ticket will be provided to the CTI/CSB staff person/individual receiving the furniture after the furniture has been set-up and will be emailed to the CTI/CSB staff person. Photographs will be taken once the furniture is set up and emailed to the CTI/CSB staff should they not be present at the time of the delivery. i. Only use or disclose clients personally identifiable information and protected health information as necessary to perform the services set forth in this contract and as permitted or required by this contract and applicable laws and regulations. j. Provide records promptly, as requested by the CSB and/or DBHDS, for the purposes of oversight, review, inspection, copying, investigations, reports, and/or audit by the CSB, DBHDS, the County or any duly authorized agent of these agencies or any oversight agency of any of these entities. The Contractor shall also maintain and retain all records, including electronic records, pertaining to the Contract and its performance for ten (10) years after final payment under the Contract. Such records shall be made available to the CSB on demand and without advance notice during Contractor's normal business hours. The CSB and/or the County may perform in-progress and post-performance audits of Contractor's records maintained in connection with the Contract. The parties will cooperate to ensure compliance with applicable law, including, but not limited to, 42 CFR § 2.53.
