The services of Counsel shall generally consist of taking legal action against patrons that demonstrate a lack of responsiveness to efforts to collect unpaid tolls and violation fees. Services shall be performed on an “as needed” basis throughout the term of the Agreement. There is no guarantee that the Authority will request services to be performed by Counsel. Counsel shall take all legal steps required to collect past due balances including but not limited to customer outreach and contact, commencing litigation when necessary, and securing and forwarding payment to the Authority. Counsel shall provide written documentation of the specific services performed on a caseby-case basis. Specific toll violators and others chosen for action shall be identified by the Authority. Counsel shall negotiate settlements of unpaid tolls and violations as authorized by the Authority.