Provide Technical Assistance (TA) to the Department and Department-identified stakeholders. Respond to and resolve all requests for TA from the Department or its interested parties within two (2) business days, or when identified, an agreed-upon timeline between the awarded Bidder and Department. Meet monthly with the Department to discuss contract management, administration, progress, and deliverables. Include the Department in all communications related to the services outlined in this RFP and the resulting contract, including but not limited to: Other Department contracted individuals or organizations; Community interested parties; or Other related parties. Provide data analysis, information extraction, or information findings upon the Department’s request. Comply with applicable Department Privacy and Security of Health Information policies. Obtain and maintain insurance as outlined in the State of Maine IT-Service Contract, under Rider B-IT, Section 19. Insurance Requirements. Implement risk assessment and vulnerability scanning policies and procedures for collecting sensitive information electronically (PII, PHI, and/or other confidential data), at a minimum, to be equivalent to MaineIT policies for: Rules of Behavior (PL-4); Risk Assessment Policy & Procedures (RA-1); and Vulnerability Scanning Procedure (RA-5).
