The Contractor must: 1. Provide and complete vehicle maintenance services and preventative vehicle maintenance services (for example; lube, oil and filter, etc.) within forty-eight (48) hours (excluding weekends and holidays) from the time the Contract Monitor, Hub Manager, or Car Coordinator calls for service to the time of delivery of the serviced vehicle back to the Department. If the Contractor deems it necessary to have a longer service time due to unforeseen repairs or parts that need to be ordered, the Contractor must notify the Contract Monitor or Hub Manager immediately and a new timeline must be mutually agreed upon for the service to be completed. 2. Facilitate the pickup and drop off of vehicles to/from the same location. Vehicles are located in Caldwell and Nampa, Idaho at one (1) of the two (2) locations below: a. 3402 Franklin Rd, Caldwell, Idaho b. 1305 3rd St, Nampa, Idaho 3. Provide the facilities, tools, diagnostic scanning software, necessary products and individuals to provide professional services for each vehicle in the service area.
