1. Provide sufficient staffing to manage and operate 10 Garages and 8 surface lots. 2. Comply with all Federal, State, and Local laws, statutes, ordinances, and regulations as applicable. 3. Receive monthly payments by mail, automatic account draft (ACH), website or in person at contractor’s office. 4. Payments will be accepted by cash, check, money order, and MasterCard/Visa. The Contractor will not be allowed to charge any service fees for the use of credit cards. Contractor must be compliant with PCI data security standards and maintain current SOC2 Type II Attestation report. 5. Track hourly and monthly spaces and include them in monthly reports as required by the City including, at a minimum, Total, Monthly, City, Transient, Monthly Cap Level, and Monthly Available. 6. Monthly report of all Garages and surface Lot incidents and complaints and action taken. 7. A procedure for resolving grievances between the contractor and the parking patron. 8. Manage availability of spaces for use by disabled patrons as required by ADA and City code. 9. Continuous utilization of the City’s Skidata parking control software system for operation of the Garages. 10. Regular monthly Garages reports listing any obvious structural deficiencies, electrical problems, vandalism, and personal safety concerns. 11. Provide the necessary spitter tickets, pay station receipt rolls, replacement gate arms, and any other supplies associated with pay stations to be reimbursed by the City. 12. Provide or arrange for required maintenance on any PARCS equipment that is damaged. 13. Notify Safety Ambassadors or the police in response to customer requests for assistance or observation of any suspicious or illegal activity in a parking facility. 14. Provide monthly reports to the City by the 15th of each month. The City may ask for additional report information as needed. 15. Provide staff and/or golf cart service as required by the City for Special Events. 16. Require all monthly customers to complete a City Parking Agreement form from which data will be entered into the Skidata system and always kept up to date. 17. Pay all Parking Revenue derived from the operation to the City not later than fifteen (15) business days after the end of each month. 18. Provide the required risk and liability insurance in the specified amount. 19. Provide staffing plan and personnel management. 20. Provide auditing and revenue control procedures.
