A. Contractor accepts that it is a member of a network of providers of the Behavioral Health & Recovery Services Adult and Children’s Systems of Care; a continuum of care that includes crisis intervention, hospitalization, and outpatient specialty mental health services. Contractor readily accepts and shares the responsibility of providing quality services to all clients. B. Contractor shall ensure the safety of its clients, family members and staff at all times. C. Contractor shall make service accessibility a high priority. Contractor shall ensure that services are accessible and comply with all mandated timeliness requirements. Contractor shall reduce waits and sometimes harmful delays for both those who receive and those who give care. D. Contractor shall deliver services at locations outside of the office, when necessary and clinically appropriate, in order to meet the needs of clients. E. Contractor shall provide services based on scientific knowledge and refraining from providing services to those not likely to benefit (avoiding underuse and misuse, respectively). F. Contractor shall provide equitable services by providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status. G. Contractor shall aim to increase stability and minimize hospitalizations, out-of-home placements, and placement failures among the clients served by providing community-based, family-oriented, and culturally competent mental health services for children and adolescents to increase their likelihood of remaining in the home, staying in school and being law-abiding citizens. H. Contractor shall ensure provision of transportation services to client’s residence or other location, based on client’s request, upon discharge from inpatient mental health hospitals and other crisis facilities such as the Psychiatric Evaluation Center (PEC)/Crisis Stabilization Units (CSU) and the Crisis Walk-In Clinic (CWIC) by expanding the use of rural transportation service providers and utilizing existing Contractor resources, public transportation, managed care plan transportation support, and other resources.
