The state is seeking proposals for an Online Booking Tool to facilitate booking for both Executive Branch and Medicaid travel in addition to agent-assisted transactions. The successful Offeror will: Provide high-quality, exceptional customer service. Provide fiscally sustainable, high-quality benefits. Provide transparency in pricing and fees structures. Provide high accuracy in claims processing. Provide ongoing rate negotiation on behalf of the state for booking partners such as hotels, airlines, car rental services not on state contracts, and others. Demonstrate their ability to manage travel in Alaska and rural travel for Medicaid Support the state in identifying, recommending and implementing innovative quality-oriented processes and procedures to achieve state objectives, reducing costs, and improving quality of service. Provide effective tools and resources to support travelers and travel planners Provide seamless implementation of an online booking tool for the state, including providing training and assistance to Executive Branch and HCS staff, Medicaid providers, and travelers.
