The City of Concord (“City”) is seeking a qualified Service Provider to operate, with its own employees, local bus fixed route and ADA paratransit services (the “Services”) throughout the Concord Kannapolis Area (the “Area”). The transit services to be provided include Fixed Route and complimentary ADA paratransit operations within the Area. Rider Transit City staff consists of the Transit Director, Transit Deputy Director, Transit Manager, Transit Planner & Technology Coordinator, and two (2) Customer Service Specialists, all of whom work at the Rider Transit Center. Service currently runs eight Fixed routes in Concord and Kannapolis Monday-Friday, 5:30am to 8:30pm, and Saturdays & Sundays from 8:30am to 8:30pm. Total Fixed Route ridership in 2024 was 394,313 passenger trips on fixed route and 18,247 on ADA Paratransit. Total Fixed Route mileage (including deadhead mileage) is approximately 650,000 miles annually. The current Fixed Route Service Provider is TransDev; their Operations & Maintenance facility is located at 2030 Wilshire Court SW, Concord, which currently does not meet the standards set forth in the RFP.
