The objective of this RFP is to yield a contract for the RCDOC that will meet the following objectives: 1. Provide the facility with a computerized inmate account system and commissary service that meets the specifications and addresses the accounting needs of the facility. The vendor must obtain and provide support for their software and that software must interface with the facility’s jail management system (currently Xjail but changing to Central Square). Technical support must be provided 24/7 by the vendor. 2. To acquire the necessary computer hardware and necessary communication system to operate the Inmate Accounting System. The hardware system shall be locally supported for the periodic maintenance and technical support. 3. To deliver high quality commissary service to the inmates of the correctional facility. The vendor will provide a commissary service with orders delivered in a secure environment. 4. To operate the commissary service program and the Inmate Accounting System in a cost-effective manner and at no cost to Rockingham County. 5. To maintain a market price philosophy regarding the retail selling price of the commissary item sold to the inmates. 6. To maintain an open collaborative relationship with Rockingham County staff. 7. To contract with a single vendor to provide all services as described in this RFP. No subcontracting of any aspect of the specifications is permissible without written permission from the Rockingham County Department of Corrections. 8. To guarantee an uninterrupted level of service. 9. To enter a contract with an experienced vendor who can provide documented experience in the field of inmate accounting software, computer hardware and support for correctional facilities, the size and scope of Rockingham County Department of Corrections.
