1. County will provide the initial account referral file by email to Contractor on or after November 1, 2025, unless other options for the secure retrieval of the file are specified. A mutually agreed upon file format will be determined by the selected contractor and County during the implementation phase. 2. The Contractor shall accept accounts placed by County under terms of this agreement and will use its best efforts to collect said accounts utilizing means legal, necessary, and in compliance with the NC Debt Collection Laws and the federally mandated Fair Credit Reporting Act. 3. County plans to place selected delinquent accounts immediately. Other accounts will be placed throughout the year as they become delinquent. 4. The Contractor shall provide routine, detailed account information to the County designee each month and shall provide summary information as required by the County Manager or Finance Director upon request. An API is currently in place but may need to be modified by the Contractor. 5. All data made available to the Contractor by County is to remain the property of the County and must be treated as confidential information. 6. The Contractor agrees to return to County, at no charge, accounts referred by mistake. County will not knowingly refer any accounts where the account holder is serving on active duty in the United States Armed Forces or under bankruptcy. 7. County shall pay no fee for the contractor when the balance due has been reduced resulting from County action such as a refund or credit adjustment. 8. County and the contractor shall establish internal controls to ensure that correct policies and procedures are being followed.
