3.1 Discovery & Strategy • Stakeholder interviews and resident research (surveys, task testing). • Content audit & inventory; ROT analysis (redundant, outdated, trivial). • Analytics review (GA4), search logs, and top tasks analysis. • Governance blueprint (roles, workflows, SLAs, ownership). 3.2 Information Architecture & UX • Site map and navigation using a task-based model. • Page templates and components (e.g., service pages, program pages, department hubs, project updates, alerts). • Search optimization (site search tuning, metadata strategy). 3.3 Visual Design & Brand System • Modern, mobile-first design; pattern library / design system. • Accessible color/typography; high-contrast, keyboard-friendly interactions. • Reusable components for alerts, closures, events, agendas, and emergency messaging.
