Deliver a high level of service that continuously enhances food quality, presentation, customer experience, and program participation, with a commitment to ongoing evaluation and innovation. Operate with fiscal responsibility, transparency, and high standards of business practice. Assign an experienced on-site manager empowered to drive innovation, implement current food service trends, and introduce new branded or custom dining concepts that appeal to the campus community. Propose retail and meal plan options that are accessible, competitively priced, and designed to increase user satisfaction and meal plan participation. Demonstrate capacity and willingness to support University capital improvements, including dining facility renovations, technology upgrades, and other financial initiatives as part of a comprehensive business plan. Provide special event catering/food & beverage services that are of exceptional quality with flexible menu options, pricing and service delivery options. Special events include alumni and donor events, enrollment events, student events, Board of Visitor meetings, athletic events, commencement, receptions, banquets, galas, and other highly visible University celebrations. Renovate and modernize the tray/food removal process to elevate the final steps in the dining experience. Support, enhance, and measure progress on the University’s sustainability objectives, including but not limited to those outlined in the Path to 2040 Plan.
