The Town of Winchester is seeking proposals for the ongoing maintenance and support of its information technology systems. The selected provider must deliver services that ensure equal or greater levels of protection, efficiency, and support than those currently in place, as outlined in Section 2 Description of Existing Municipal IT Infrastructure. Proposals should demonstrate a clear ability to meet this minimum threshold. The Town recognizes that firms may employ different software platforms, management tools, and approaches to service delivery. While it is not expected that all providers will rely on the exact software currently in use, proposals must address how transitions to any recommended new systems will be managed. Ease of transition, minimization of disruptions, and overall continuity of service will be important evaluation factors. The provider will also be expected to coordinate with third-party software vendors and oversight entities, including the State of Connecticut, to ensure the smooth operation of applications and compliance with applicable requirements.
