The Contractor shall: • Provide technical support for the ISO/IEC 17025:2017 application, and accreditation process, Monday through Friday as requested by the LPRB, excluding federal and State holidays. Support shall be offered via multi-forms of communications to include at a minimum, a telephone line with specified coverage times and e-mail. • Provide a secure access point, available at all times, to allow LPRB to upload required documents during the accreditation process. Downtimes shall be communicated to the LPRB by e-mail to the primary contact(s). • Provide an easily accessible place to check on the status of LPRB’s assessment, and to upload additional information or respond to inquiries related to the accreditation. • Conduct additional assessment using the NAHLN Quality Standard Harmonization Checklist. The Contractor shall provide a Point of Contact who shall, at a minimum: • Serve as a primary day-to-day contact with the LPRB. • Ensure all necessary components are completed during the application/renewal process. • Provide technical support for questions and issues related to the accreditation. • Designate an alternate contact should the primary point of contact becomes unavailable. • Provides guidance on accreditation cycles and processes.
