A. Water Damage Guidelines (Equipment and Chemical) NOTE: Materials and Methods: The fire and water damage cleaning and restoration contractor is responsible for choosing materials and methods appropriate to the objectives of each specific occurrence and consistent with currently accepted practices. Suitability: Equipment and chemicals used must be suitable for the task at hand. Such equipment may include, but not be limited to: • Moisture detectors, hygrometers and other meters measure the extent of moisture saturation. • Infrared cameras. • Submersible and gas-powered pumps for continuous pumping of high-level water. • Truck mounted and portable extraction units perform efficient water removal. • Drying equipment. • Industrial-grade dehumidifiers. • High-speed air movers. • Deodorization products. • Disinfection products. B. Fire Damage Guidelines The contractor shall use all industry and professional standards in gathering and testing smoke, protein, and soot residues to determine the appropriate cleaning procedures. C. General Guidelines • Companies shall be IICRC-certified (Institute of Inspection Cleaning and Restoration Certification). • Companies shall have a minimum of one WRT-certified technician on every Water Damage Restoration job. • Companies shall have a minimum of one AMRT-certified technician on every Mold Remediation job. • Companies shall provide a current certificate of insurance upon request. • Companies shall do background checks on their employees when hired, and yearly after hired. D. Documentation and Report Guidelines At a minimum, the contractor is to present a succinct and to-the-point report to the affected client, summarizing the damage to the property and the steps taken to mitigate the damage. This report should be presented to the affected client 48 to 72 hours after the initial cleanup is concluded.
