DPS is currently seeking offers to continue software maintenance and support services for a one-year site license annual maintenance on STACS DB Enterprise (165,000 sample license), covering software bug fixes and general software updates. Maintenance and support must include the following: A. The software should be able to accommodate the following Quality Processes: 1) Document Control. 2) Deviation Request. 3) Corrective Action Request. 4) Preventive Action Request. 5) Developmental or Internal Validation Request. 6) Calibration Report. 7) Equipment Verification. 8) Proficiency Test Tracking. 9) Testimony Evaluation. 10) Employee Training and Work Authorization Tracking. 11) Complaints (External). 12) Complaints (Internal). 13) Supplier/Vendor Approval Request. B. Vendor must facilitate an interface with National Accreditation Board (ANAB) accrediting body to transfer applications and quality records for review. C. The vendor must ensure that the customer data is held in the strictest confidence, with access by the vendor granted only for technical troubleshooting. D. In the event of any breach of security of the cloud server used for the software, records, and infrastructure, the vendor must inform the laboratory of the circumstances of the breach. E. The vendor guarantees that the network, software, and laboratory records will be available 100% of the time in a given month, excluding scheduled maintenance. All product upgrades will occur during scheduled maintenance and be applied within 30 days of release. F. The vendor will ensure that it performs 24/7 system monitoring and provide alert notifications to the laboratory in case of issues. Full system snapshots should be taken every 24 hours and transactional log backups completed every fifteen minutes. Three copies should be made of these backups daily and copied to three different storage devices at the datacenter
