Once selected, the contractor will be expected to provide the following service, at a minimum: • Electronic validation of all fare payments using fare media validators installed on Rider Transit vehicles and at the Rider Transit Center • Point of Sale system for Customer Service office that supports all payment options. • Options for the purchase of fare products online and at physical locations • Use of contactless smart cards to pay/validate fares • Use of a mobile app to pay/validate fares • Real-time monitoring of the status and location of validators • Real-time recording and reporting of fare product purchases • Access for Rider Transit staff, passengers, and third-party distributors • Ability to collect fares with credit cards, Apple and Google pay, etc • Optional: Standalone payment/ticketing kiosk for the Transit Center; During the term, the contractor will: • Host and operate an account-based electronic fare collection system, and enable Rider Transit personnel, passengers and other authorized users to use the system that includes the following capabilities: o Transaction processing and passenger account management o Database of record function o Online tools to support customer service o Comprehensive transaction reporting o Full ADA accessibility • Support Rider Transit fare policy o Configure a fare policy for initial, revenue service launch of the service o Enable changes to the fare policy including, but not limited to, fare and fare product prices, introduction of new passes, transfer fares, and transfer validation rules • Integrate the system with Rider Transit’s CAD/AVL system to enable: o Single sign on for bus operators o Automated capture of current route and trip information...
