3. Scope of Services • SMS Delivery: Enable sending of SMS messages to U.S.-based mobile numbers using short codes, long codes, or toll-free numbers. • Application Programming Interface (API) Access: Provide secure, documented, and stable APIs (REST, HTTP, or SMPP) for message transmission and status tracking. • One-Way Messaging: Support for sending outbound SMS messages • Delivery Reporting: Real-time and historical reporting on message status (e.g., delivered, failed, queued). • High Availability: Ensure 99.9% uptime or better for the SMS gateway services. • Scalability: Support increased volume if message traffic grows. • Support and Maintenance: Provide 24/7 technical support for troubleshooting and assistance.
