The rental service shall address the following: 1. All employees start with new uniforms. Will need to be sized. 2. No charge for repairs and replacements from normal wear and tear. 3. All replacement garments shall be new items. 4. Repair station placed at each pick-up/drop off locations. 5. Bid price must include all charges, including but not limited to shipping, handling, freight, delivery, fuel surcharges, environmental charges, finance charges, changes in size charge etc., All charges shall be incorporated in rental price of items - there shall not be separate charges added to the rental prices quoted. Pricing is for the Contract Life. 6. Itemized invoices with each delivery at each site. 7. No set-up charges for new employees. 8. No charges to change sizes or clothing for employees. 9. No charge for returned uniforms from employees no longer employed at BOCES. 10. Damaged uniforms are prorated. 11. 24-hour response time for any complaints or problems. 12. Rental items shall be packaged on hangers and by name of individual
