A. Review and analyze of existing customer service/experience programs. B. Identification of customer service/experience efforts, programs, and/or activities that are not currently in place at the Airport. C. Provide detailed guidance, support, and estimated costs for launching new customer service/experience efforts, programs, and/or activities. D. Implement, at RIAC’s discretion and following applicable procurement guidelines, customer service/experience programs, efforts, and/or activities. E. Customer service training. F. Quality assurance “secret/mystery shopper” services. G. Provide consultation to RIAC regarding airport/aviation customer service/experience related technologies. H. Airport campus wide customer support services as determined by RIAC. I. Have the ability to provide customer service/experience support at the 5 general aviation airports in the State of Rhode Island under RIAC’s control and at RIAC’s discretion.
