Plan & Design • Design for Remote Access to be used for call center users • Conduct review of all Smart Account, Licensing, and Flex subscriptions • Network readiness assessment (internet access points/firewalls) • Creation and Migration of Dial Plan, PSTN access, local gateways, tele # porting • Documenting all endpoints, phone firmware, soft clients • Creation of migration strategy planning and schedule • Implementation/configuration for users/features • Call flows of groups migrated to new system Implementation Webex Calling Multi-tenant migration • Migrate users in groups/locations • Bulk provision phones for a specific group/location: Username (email address), DN #, phone model type, and MAC address • Upload migration licenses to upgrade.cisco.com • Run phone migration process • PSTN Porting - Dial peer modification • Update dial plan in CUCM - delete migrated users • Emergency Calling for Registered Phones—Upon phone registration/reboot, phones at the physical location will trigger the location registration with RedSky Horizon Mobility using the HELD protocol • RedSky - Configure each physical dispatchable location in the Horizon Mobility Portal • RedSky Horizon Mobility Portal - Assign each network element (switch, switch port, wireless access point, and IP subnet or endpoint) to the physical dispatchable location • ePlus E911 Compliance Test Plan with Customer Signoff
