3.1 Mandatory Contract Item Requirements: Contract Items and Services must meet or exceed the mandatory requirements listed below. 3.1.1 Ricoh Pro C7200 Series Maintenance Agreement 3.1.1.1 Must include one (1) year maintenance agreement with support which includes: up to 50,000 black and white (BW) copies and 250,000 color copies per quarter; all software, hardware, and updates, all parts, labor, staples and toners: cyan, magenta, yellow, black (CMYK). 3.1.1.2 Supplies shall include all software, updates, all parts, staples and CMYK toners and labor must be included in price per image for BW or full color jobs life of the contract.· 3.1.1.3 Vendor shall quote a per copy cost for all copies exceeding 250,000 copies per quarter for full color and 50,000 BW copies per quarter. 3.1.1.4 Must have at least two local technicians 3.1.1.5 Technician must be local to the area within a 40-mile radius. 3.1.1.6 Vendor must be authorized dealer or distributor for Ricoh products. Technician must be Ricoh trained and certified. 3.1.1.6 Must include the Trained Customer Replaceable Units (TCRU) service program. Allows customers to resolve issues by replacing certain parts. 3.1.1.5 Vendor must provide local service with one (1) hour call back and four ( 4) hour on-site support during business hours for the duration of the maintenance agreement period. 3.1.1.6 Must provide the WVDE Print Shop with copies of all maintenance service reports and other documents that describe the actual work performed quarterly with invoice. 3.1.1.7 Vendor must invoice for clicks and maintenance agreement and support quarterly. 3.1.1.8 Vendor must include in their bid the cost of annual renewals for years 2, 3, 4, and 5 Maintenance Agreement and Support. 3.2. Commodity Line 1 - Black and White Single Click for copies exceeding 50,000 clicks per quarter. 3.3. Commodity Line 2 - Color Single Click for copies exceeding 250,000 clicks per quarter. 3.4. Commodity Line 3- Year 1 Maintenance Agreement and Support 3.4.1. Must include: up to 50,000 b/w copies and 250,000 color copies per quarter; all parts, labor and supplies excluding paper supplies. 3.5. Commodity Line 4 - Year 2 Maintenance Agreement and Support 3.5.1. Must include: up to 50,000 b/w copies and 250,000 color copies per quarter; all parts, labor and supplies excluding paper supplies. 3.6. Commodity Line 5 - Year 3 Maintenance Agreement and Support 3.6.1. Must include: up to 50,000 b/w copies and 250,000 color copies per quarter; all parts, labor and supplies excluding paper supplies. 3.7. Commodity Line 6- Year 4 Maintenance Agreement and Support 3.7.1. Must include: up to 50,000 b/w copies and 250,000 color copies per quarter; all parts, labor and supplies excluding paper supplies. 3.8 Commodity Line 7 - Year 5 Maintenance Agreement and Support 3.8.1. Must include: up to 50,000 b/w copies and 250,000 color copies per quarter; all parts, labor and supplies excluding paper supplies.
