Approximately one-third of the client population served by the Department of Social Services, the Human Resources Administration, and the Department of Homeless Services (DSS/HRA/DHS) prefers to communicate in a language other than English. To ensure that Agency written notices, compliance requests, brochures and informational materials are accessible to our diverse client population, the Agency is seeking to procure written translation services for the period of July 1, 2025 – June 30, 2030. The Agency expects the requested volume of translation work to be approximately 450,000 words per year. Proposers must have the ability to provide translations into any target language, but the majority of requests will be translations into Albanian, Arabic, Bengali, Simplified Chinese, Traditional Chinese, French, Haitian Creole, Italian, Korean, Polish, Russian, Spanish, Urdu and Yiddish. (These languages are referred to as the “standard 14 Agency languages.”) Languages outside of these Agency standard languages, including Wolof and Pulaar, will also be requested regularly. Requests will also be made for translations from any language into English. Estimated break-down of requests: • 300,000 English language words into 14 Agency standard languages • 100,000 words of translation from one of the Agency’s 14 standard languages into English • 45,000 English language words into a language other than the Agency’s standard 14 languages • 5,000 words from a language other than the standard 14 into English
