Required Specifications 6 Solution can pull and aggregate channel coverage data from up to 30 sources across the internet? Sources could include at least Facebook, Instagram, X, YouTube, TikTok, Reddit, Pinterest, and various forums and news outlets. Yes No (Required: Check only one) 7 Solution can generate AI customer responses, marketing captions, and insight reports based on customers' social comments? Yes No (Required: Check only one) 8 Solution offers closed-loop engagement, acting on insights within the same platform without the need for separate tools to listen analyze, and publish? Yes No (Required: Check only one) 9 Solution can build detailed listening topics to track sensitive keywords, phrases, and events while receiving real-time notifications of spikes or crisis indicators? Yes No (Required: Check only one) 1 0 Solution offers integrated user experience including listening, publishing, research, and customer service in a unified system? Yes No (Required: Check only one) 1 1 Solution can provide feedback trends from social media conversations and reviews? Yes No (Required: Check only one) 1 2 Solution can aggregate feedback from supported social and review channels through the use of topics, letting users detect trends, product opportunities, or issues in real time?
