Respondents are encouraged to emphasize their existing software functionality and “best practices” solutions rather than software customizations. The RFP scope is provided to assist responsible Respondents in submitting a responsive proposal and should not be construed as an absolute or all-inclusive specification. The Respondent shall perform the desired following tasks in accordance with all requirements as defined and noted herein. Required / Highly Desired Features • Change management module generally following ITIL practices; including an Interactive forward and backwards looking change calendar, change management approval process including manager approval, review board approval, post review process, etc., and communication of upcoming changes for staff; possibly on customer portal • Asset tracking • Highly customizable and robust reporting • Knowledgebase; including the ability to send Knowledgebase articles to clients • Ticket submission from several sources including submission portal, email, MS Teams, etc. • Logic in ticket submission • Ability to assign to different groups within IT
