A. General Overview The vendor shall design, implement, and manage a private, , Point-to-multipoint WAN. The network shall serve all sites listed in Attachment G, including one or more hub locations and additional sites added requested by the during the term of this contract. The vendor must provide connectivity between all locations in Attachment G in Point-To-Multipoint topology that will support the City of Detroit’s network design, protocols, and provide asynchronous network speeds from 10mbs to 1000gps Redundant circuits for a site must be physically separated from the primary circuit by a diverse path to a separate central office. All network circuits must terminate at the site MDFs, with handoff as 1000base-T, 1000base-SX, 1000base-LX, or 10GBASE-SR as appropriate. The solution shall support dynamic bandwidth scaling and meet minimum Committed Information Rate (CIR) per site as listed. All circuits must be symmetrical in that a connection has equal download and upload speeds B. Service Requirements Connectivity & Design Layer 2 Ethernet-based network over fiber infrastructure. Point-to-multipoint topology. With Headends being at separate locations. QoS tagging and prioritization must be preserved end-to-end. Provide multiple customer selectable circuit speeds with fixed contract pricing. All circuits speed must be end user adjustable through GUI or bidder support team within 4 hours of request within reason. i.e. 50 MB EVC adjustable to 250 MB. Performance Requirements CIR must be met 24/7 with full bandwidth availability. Jitter and latency must remain within industry standards for VoIP and real-time traffic. Certification testing required at each endpoint showing CIR, jitter, latency, and error metrics. Hardware and Demarcation All required hardware, including switches, fiber patching, cables, and connectors, must be provided by the vendor. DEMARC or MPOE location at each site shall be finalized in collaboration with COD network staff. Service Handoff Handoff must be standards-compliant Ethernet using Cat6e twisted-pair, multi-mode fiber, or single mode fiber and be customer selectable Vendor to provide managed network handoff equipment at each site. Monitoring and Support 24/7 monitoring and proactive alerting. Critical alerts via email and service outage notifications via phone with status and estimated time of restoral (ETR). Vendor must provide an escalation process with the ability to automatically add and utilize TSP (Telecommunications Service Priority) codes for service restoration prioritization. Selected vendor must have a service restoration staff that is mobile and available 24/7. The city must be provided with portal to view utilization of circuits with a minimum of 60 days usage and change history. Implementation Timeline All circuits and services must be fully installed, tested, and available for full operational use across all active sites by March 7th, 2028. “Available for full operational use” means error-free connectivity for a continuous 72-hour test period. Vendor must submit a certification report for each site showing compliance with CIR, jitter, latency, and interface error thresholds. For the initial implementation the selected Vendor will assign a Project Manager and will host weekly status calls for the DoIT Networking Team.
