The Tenant Services Specialists (TSS) will be a key part of the relocation team. Each team will be composed of the TSS, the Owner’s Relocation Consultant, the project’s social service case manager(s), and the tenant household whose apartment will be retrofitted. The TSS shall work with other team members to ensure that the needs of tenants with disabilities are addressed before, during, and after relocation. Tenants with disabilities must receive services, supports and accommodations needed to make the relocation process as smooth as possible. The TSS will need to be thoughtful, flexible, and adaptable to deal with the range of issues and personalities that may arise in working in these teams. The TSS’s role may differ from team to team, depending upon the expertise of various team members. The TSS’s work schedule will need to be flexible enough to respond to the changing needs of individual tenants and provide those tenant(s) with the high level of service coordination needed.
