The Public Employee Retirement System (PERS) is seeking solutions to improve the agency’s security posture related to its Online Member Services (OMS) portal. OMS is a web-based application in which members, beneficiaries, and alternate payees of the pension system can access to review their pension account and perform various other online activities. Currently, OMS uses legacy-based identification verification process which prompts the account owner to enter their name, Social Security Number (SSN), Date of Birth (DOB), etc. as a method to validate their identity. PERS desires to modernize its identification verification process to use improved methods. Modern identity verification solutions help protect against unauthorized account take-overs via methods like progressive profiling, ID verification, device profiling, knowledge-based authentication (KBA), secure impersonation, fraud prevention, etc. As the agency pursues its modernization efforts, PERS will make available additional services to account owners which require higher identity verification protocols to reduce the risk of unauthorized access or fraud. PERS is issuing conducting this procurement as an intermediate procurement under ORS 279B.070.
